Jon unpacks practical steps you can take to spot complexity within your customer journey and grab opportunities to simplify experiences and improve CSAT, reduce costs, and unlock efficiency.
Microsoft MVP Gary Pretty and Mando Strategy Director Jonathan Seal present AI and Bots podcast live from the Microsoft July Hackfest at TVP in Reading.
Mando has become an official sponsor to charity KIND, which seeks to make a difference in the lives of thousands of disadvantaged children and families from across Liverpool and greater Merseyside.
As part of a competition we ran at UWL17, we asked people: ‘What one process would you change to simplify the lives of your customers?’ Now, we look at unraveling some of those challenges...
UXLondon boasted 39 speakers and a schedule that was split over 3 days; the first day focussed on product design, the second on service design and the third on experience design.
Being literally seen as utilitarian, but being held to the same online standards of a superbrand are the twin curses utility companies have to bear. However, there is a positive side to this dynamic...
Previously utilising OpenText/RedDot as their CMS, the utility company found they had outgrown their legacy platform and website design and so engaged Mando.
Mando director, Ian Finch, discusses the latest developments in chatbots and how they're simplifying customer's lives.
Clients are sometimes reluctant to bring in external help because, well, how hard can it be?