How to deliver early ROI through simplified customer journeys

Jon unpacks practical steps you can take to spot complexity within your customer journey and grab opportunities to simplify experiences and improve CSAT, reduce costs, and unlock efficiency.

Podcast: Microsoft Hackfest

Microsoft MVP Gary Pretty and Mando Strategy Director Jonathan Seal present AI and Bots podcast live from the Microsoft July Hackfest at TVP in Reading.

Mando partners with charity KIND

Mando has become an official sponsor to charity KIND, which seeks to make a difference in the lives of thousands of disadvantaged children and families from across Liverpool and greater Merseyside.


UXLondon boasted 39 speakers and a schedule that was split over 3 days; the first day focussed on product design, the second on service design and the third on experience design.

Podcast: Rise of the bots

Mando director, Ian Finch, discusses the latest developments in chatbots and how they're simplifying customer's lives.

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