2017: The year of the ChatBot. How can your business benefit?

Venue: Vanilla London, 131 Great Titchfield Street, London, W1W 5BB

Time: 6.30-9.30pm

2017 has been heralded ‘The Year of the ChatBot’.

Do you want to find out how businesses are using ChatBots to solve customer experience challenges, drive down operational costs and create competitive advantage?

You will leave with clear next steps for implementing intelligent technology into your business, having seen working examples of ChatBots that we’ve created for our own business problems and for some of our clients.

We'll also have Alex Fawcett from Sage explaining all about their new “Pegg” ChatBot and how it allows start-ups and small business owners, and anyone else who hates admin, to manage their business through their favourite messaging apps.

Join us at Vanilla London on Wednesday 3rd May at 6:30-9:30pm.

Businesses globally are harnessing intelligent technology to deliver simple, effective experiences for their customers - can you afford to fall behind?

To confirm your attendance, please register on our events page here.


Free Speech

Jonathan Seal, Strategy Director, Mando

From simple messaging automation rules to fully AI-driven interactions, ‘bots are changing the way we live and work and are breaking the dominant model of interacting with brands via websites and apps. Find out how businesses are responding to this trend and using conversational interfaces to unlock opportunity across customer experience, CSAT & NPS, cost reduction, and employee engagement.

Digital strategist, speaker and part time science nerd, Jonathan has worked for more than 20 years in digital media for global brands such as Emirates airlines, Vodafone, Jaguar Land Rover, Tarmac, Saatchi & Saatchi, Toyota, Tata Steel, and many others. Jonathan is currently Strategy Director at digital agency Mando, with a focus on disruption and innovation within the workplace.

ChatBots - what can you implement today?

Gary Pretty, Technical Strategist & Microsoft MVP, Mando

In this session Gary grounds the ChatBot concept and provides an overview of what businesses can implement today. Gary will walk through a real world example for a customer support ChatBot, exploring the various channels available, such as Facebook and web chat, natural language recognition and other common 'bot features.  

Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg

Alex Fawcett, Principal Architect, Mobile and 'Bots, Sage

Pegg is a very exciting development in the history of Sage. Pegg allows start-ups and small business owners, and anyone else who hates admin, to manage their business through their favourite messaging apps. Alex will tell the story of Pegg from incubation to proof-of-concept to industrialisation, share the findings of Sage’s research into the mindset of the millennial entrepreneur, talk about the challenges the developers faced during the incubation of Pegg, and where AI comes into the equation.

Alex Fawcett is Principal Architect of Sage’s Mobile and 'Bots Centre of Excellence. Alex has been with Sage for ten years and involved in mobile development from the early days, and more recently in the ideation of the invisible app. 


18:30-18:45 - Registration & welcome drink/nibbles
18:45-18:50 - Welcome
18:50-19:15 - Jonathan Seal, Strategy Director, Mando
19:15-19:35 - Gary Pretty, Technical Strategist, Mando
19:35-20:00 - Alex Fawcett, Sage
20:00-20:15 - Brand speaker (TBC)
20:15-20:40 - Closing Q&A
20:40 onwards - Networking drinks